HKT Limited has been lauded at the Hong Kong Business Technology Excellence Awards 2025, primarily due to the innovative contributions of Dennis Chung. His pioneering work on HKT's Generative AI platform has revolutionized the customization of artificial intelligence for individuals without a technical background, enhancing both operational efficiency and client interaction within the company. This achievement highlights HKT's commitment to leveraging advanced technology for business transformation.
HKT Limited's AI Prowess Celebrated at Prestigious Awards Ceremony
During the recent Hong Kong Business Technology Excellence Awards 2025, held in a prominent location in Hong Kong, Dennis Chung, a distinguished representative from HKT Limited, was celebrated for his instrumental role in spearheading technological advancements. The event showcased how HKT's state-of-the-art Generative AI platform has been strategically designed to enable non-technical employees to easily tailor AI functionalities, marking a significant stride in democratizing AI access within the enterprise. This innovation has led to remarkable improvements in the performance of contact centers and the overall quality of customer engagement. Consequently, HKT Limited was the proud recipient of two prestigious accolades: one in the AI - IT Services category and another in the AI - Telecommunications category, underscoring their dual excellence in these critical domains. The awards ceremony took place recently, acknowledging the innovative efforts that are shaping the future of technology in business.
This recognition for HKT Limited and Dennis Chung serves as an inspiring testament to the power of accessible AI. It demonstrates that when advanced technological tools are made user-friendly, they can unlock immense potential across various departments, fostering a culture of innovation and empowerment among all staff members, regardless of their technical expertise. This approach not only drives efficiency but also elevates the standard of customer interaction, setting a new benchmark for the industry.