MGM has been recognized for its exceptional technological advancements, particularly in enhancing guest experiences through innovative wellness programs. Darren Kopas, the Executive Director of Resort Technology at MGM, recently detailed how the company empowers guests with adaptable, self-directed wellness journeys.
A notable achievement for MGM is its 'Bee Odyssey' exhibition, which blends interactive entertainment with educational elements, offering a unique engagement opportunity for visitors. This initiative has also spurred the creation of state-of-the-art innovation hubs designed for various exhibitions. These pioneering efforts garnered MGM two prestigious honors at the Hong Kong Business Technology Excellence Awards 2025: the Smart Technology - Hospitality & Leisure award and the Digital - Hospitality & Leisure award.
MGM's dedication to integrating technology for enhanced guest satisfaction and operational excellence sets a benchmark in the hospitality sector. Their success underscores the importance of continuous innovation and a forward-thinking approach in delivering unparalleled experiences, demonstrating how technological integration can elevate customer engagement and industry standards.